HELP CENTRE

Yes, you can. This does depend on the type of product. See the options per product category below:

Trophies
A plate with black text can be placed on the base of the trophy.

Medals
A text label in the colour of the medal with black text is placed on the back of the medal. With each medal, you can see an image of this as an example.

Glass awards
If you wish to place text in addition to the image to be placed on the glass, you can specify this with the article.

Silver trays
If, in addition to the image to be placed on the plate, you would also like to place text, you can provide this with the article.

Rosettes
It is not possible to add text to rosettes.

You can read more about our personalisation services here.

You will receive a proof if you have ordered a personalised glass award, silver tray or plate. You will receive a digital proof within 24 hours of ordering. Only after approval of this proof will the order be produced and sent. So the sooner you respond, the sooner you will receive the product.

This is done by means of a plaque mounted on the base of the trophy. The colour of the plate is gold, silver or bronze. This depends on the colour of the trophy. The specified text will be centred and in Arial bold font on the plate as standard.

This is attached to the back of the medal by means of a text label in the colour of the medal. A photo of this is shown with each medal as an example. The specified text will be centred and in Arial bold font on the text label.

An image is attached to the sports award. It is placed where a round cutout can be seen on the sports award. We offer two options for an image, namely:

1. Standard image: these are images that we offer for free. For example, these are images of various sports. The images come in the colour of the sports award on the product.
2. Custom design: if you choose this option, you can upload your own image. This can be a logo or a photo. Read on below for more information on this.

This is an image you can upload yourself that will be placed on a product. This can be a logo or a photo, for example. The image is printed in full colour on a white background. This is then mounted on the sports award. So if you supply a logo without a background, the background will automatically be white. A logo with background colour or a photo will appear in full colour on the sports award.

PLEASE NOTE: it is not possible to request proofs for this option. Do you still have doubts? Then please contact our customer service.

For small medals, a 10mm wide ribbon will be attached. For medium and large medals, a 22mm wide ribbon is attached.

An image is suitable if it is submitted in one of the following file formats: jpg, jpeg, pdf, png, gif, ai, eps and cdr. In addition, the image should have the highest possible resolution.

PLEASE NOTE: engraving/laser technology involves processing an image in black and white, as it were. It is therefore not possible to laser an image. A logo or image gives the best results.

An image is suitable if it is supplied in one of the following file formats: jpg, jpeg, pdf, png, gif, ai, eps and cdr. In addition, the image should have the highest possible resolution. The image or photo is printed in colour on the glass.

An image is suitable if it is supplied in one of the following file formats: jpg, jpeg, pdf, png, gif, ai, eps and cdr. In addition, the image should have the highest possible resolution.

PLEASE NOTE: with the engraving technique, an image is processed as if in black and white. As a result, it is not possible to engrave a photo. A logo or image gives the best results.

Once you have checked all the options, place the product in your shopping cart via the green button. You can then click on "checkout" in the basket to complete your order.

Probably not all mandatory options are ticked. Mandatory fields are, for example, colour, height and image. Also, for a trophy where only one size is available, the height must be ticked.

Is it still not working? Please contact our customer service.

This depends on the status of your order. If your order has already been processed, we can no longer change anything. If you discover that you have made a mistake, please contact our customer service as soon as possible. They can inform you whether the changes can still be made.

This depends on the status of your order. If your order has already been processed, unfortunately we can no longer cancel it.

Once we have received your order, you will receive an e-mail confirmation. It can sometimes happen that the order confirmation ends up in your junk mail. Is it not there? Please contact our customer service, so they can help you further.

Once you have received the confirmation e-mail, your order has been processed. Once the order has been dispatched, you will receive an e-mail containing a track & trace code for your order. You can find the status of the shipment via this link.

Budgettrophy uses a secure internet environment. Your transaction details are sent encrypted via an SSL connection. You will recognise a secure SSL connection by the lock in your browser.

You can make your own quotation via our website. Add the desired products and/or personalisations to your shopping basket. When all products are in the shopping basket, go to ‘checkout’. Fill in all details on the first page, then click on ‘next’. On this page, you will find the ‘download quote’ button at the bottom. 

Ordered today, shipped the next working day and delivered the following day.
The exceptions: why does it sometimes take longer?

• When we have longer delivery times, this is always indicated at the top of the page.
• If you order on Friday or during the weekend, the order will be sent on Monday.
• Have you ordered a glass award or a silver tray with your own image? Then you will first receive a digital proof for approval. After your approval, the order will be processed and sent.
• Delivery times differ for Scottish (Highlands) & British Islands. It may take one or two days longer and the costs are £10.95 (and free when you spend over £250) instead of £6.95 (free shippng when you spend over £100). Click here for a list of postal codes with longer delivery times.
• The carrier may be delayed due to force majeure, causing your package to be delivered later. Unfortunately, Budgettrophy has no influence on this.
• Your order will be sent with DPD. As soon as your order is ready to be sent you wel you will receive a track & trace link of your shipment.

Please contact us as soon as possible so we can update the address.

You will receive an e-mail containing the shipment's track & trace code. You can then track the shipment yourself.

Your order will be shipped with DPD.

Keep an eye on your track & trace for the most up-to-date information about your delivery. In the rare case that delivery goes wrong, please contact customer service. We will then work with you to resolve it.

If you have not yet received your order when you were expecting it, please check the points below first:

• The package's track & trace code: check what the status of the shipment is. It can sometimes happen that the carrier has experienced a delay.
• The delivery address: Is the delivery address you entered correct?
• The letterbox: Have you received a no-show message? Your parcel may have been delivered to a neighbour or a collection point.

Did you still not receive your parcel? If so, please contact us.

Please check from your order confirmation you received by e-mail that you have received everything. If not, please contact us so we can resolve this for you.

Was your order not delivered on time or did the delivery driver not keep an appointment? We are very sorry about that, our apologies! If you would like further explanation, please contact us.

No, if you have ordered your own text or image, the order will be shipped the next working day.

PLEASE NOTE: Have you ordered a glass stand, tray or plate with your own image? Then you will first receive a digital proof for approval. After your approval, the order will be processed and sent.

No, unfortunately this is not possible.

You can choose from Apple-pay, Creditcard and Paypal.

It can sometimes happen that the order confirmation ends up in your junk mail. Is it not there? Please contact our customer service, so they can help you further.

In the shopping cart, you can enter a discount code by clicking on "Apply discount code". In addition, the discount code can also be entered in the checkout. If it is a valid discount code, you will see that the total amount will be adjusted.

If you choose business when ordering, you will receive a business invoice immediately after shipping your order. By entering a VAT number, if applicable in your situation, no VAT will be charged.

It is not possible to order on account. 

Budgettrophy uses a secure internet environment. Your transaction details are sent encrypted via an SSL connection. You will recognise a secure SSL connection by the lock in your browser.

It may happen that you can no longer find your invoice. Did you order with a logged-in account? Then you can find the invoice in your account.

Did you order without an account? Then you can find your invoice via this site: https://www.budgettrophy.com/en/sales/guest/form  

Products may be returned within 14 days of receipt. This must be done in the original packaging and in new condition. You are responsible for the costs of the return. Before returning the order, please contact us so we can provide you with a return form. You can contact us at sales@budgettrophy.com. Upon receipt of the package, the full amount will be refunded to you.

Please note that the right of withdrawal does not apply to products manufactured to the consumer's specifications, e.g. custom-made products, or which have a clear personal character. This means that products manufactured with an engraving plate, image, ribbon or other personalisation technique cannot be returned (see our terms and conditions).

You can contact customer service at sales@budgettrophy.com. They will send you a return form with instructions.

Upon receipt of the package, the full amount will be refunded to you via the payment method used to pay for the order.

If you notice the product is damaged after receiving it, please contact our customer service team within 48 hours so they can help you further. Together with you, we will try to find a solution to solve the problem.

If you have received the wrong product, please contact our customer service team as soon as possible. We will then ensure that the correct items are delivered as soon as possible. Customer Service will also let you know what to do with the incorrectly received products.

In case of missing products, please contact our customer service. They will ensure that the missing items are sent to you as soon as possible.

No, our product is unfortunately not suitable for contact with food or drink.

No, our products are not weatherproof.

The medals themselves and stickers are splash-proof. However, the images may change colour if they come into contact with moisture for long periods of time. UV prints on the medals are moisture-resistant, however, as they are printed directly on the medal using a UV printer.

In doubt whether you have an account with us? If you request a new password but do not receive an e-mail to change it, chances are you do not have an account with us. Please create an account.